It is a must for any B to C company, providing resiliency, call flow management and reports to have 03 and 08 numbers so any call answering service can be monitored and measured; particularly if this service is outsourced and you own your numbers.
Network messaging can reduce agent contact time by screening calls for example or agreeing to T&Cs prior to connection and providing generic information. Almost anything can be achieved.
Calls can be directed to different locations depending on origin to provide a ‘local’ service.
Multiple numbers can be used on different tariffs depending on the service you wish to provide.
The numbers can be linked to our PCI payment process, allowing the contact centre to be descoped.
To find out more please contact us