Our Omni Hub solution is a feature rich, multi-channel solution for both single location contact centres and multi-site contact centres including home workers.
The NSL solution allows you to report on and manage multi-channel contact with your customers including voice, web chat, e-mail, walk-ins and social media for both inbound and outbound communication.
The solution is fully PCI Level1 DSS compliant and call recording is a standard feature.
Wall boards can be configured to meet the needs of supervisors and managers on both a local and company level.
Our Omni Hub service provides a complete solution with unlimited network capacity and little or no capex requirement, your customers need never encounter an engaged tone again, real or phantom!
Routing choices include all the standard options, day of week, time of day etc.; and advanced options including mid call transfer, origin routing, network call queuing, queue busters, voicemail, and many more.
To find out more please contact us