Our Voice Hub solution is a feature rich voice solution for both single location call centres and multi-site call centres including home workers.
Providing a complete solution with unlimited network capacity and little or no capex requirement, your customers need never encounter an engaged tone again, real or phantom!
Routing choices include all the standard options, day of week, time of day etc; and advanced options including mid call transfer, press 1 to accept the call, origin routing, network call queuing, voicemail, and many more.
Calls can be recorded and agents can be logged on/off via our portal or a smart phone app.
Live wall board reporting on call status is via our portal. This is an ideal product if your telephone sales, products / tickets etc. are managed by an external Voice Hub.
To find out more please contact us