The old cliché still rings true, ‘if you can’t measure you can’t manage’. We believe our key role (after making the phones work) is to provide you with information, and not only you but also your management team of the department or site, to empower them to report on their own performance.
From the basics of ‘how many ISDN30 channels are actually used’ and ‘how many callers received the engaged tone’ to’ a list of all the telephone numbers of the callers and how many were unique callers’ or ‘which selection was pressed in the IVR’.
When planning the provisioning of any solution we like to build in the reporting requirements right from the beginning.
To find out more please contact us.