What is the difference between SIP, VoIP and SaaS

What is the difference between SIP, VoIP and SaaS

VoIP VoIP is the term used for making or receiving phone calls over the internet or internal networks. It stands for Voice over Internet Protocol. SIP SIP is an application layer protocol that is used for multimedia sessions including VoIP calls. It stands for Session...

read more
The New Norms of Business after Lockdown

The New Norms of Business after Lockdown

Without a crystal ball, it would be pretty difficult to say for certain what the next couple of years will entail for businesses, as they look to recover from the sudden effects of COVID-19 and the National Lockdown. Thankfully, the UK has come together, kept calm and...

read more
New 8×8 Virtual Office Update

New 8×8 Virtual Office Update

Whats new in the latest 8x8 update 8x8 have issued an update (Version 6.9.3 published on 01/07/20) to their Virtual Office platform, we wanted to summarise the changes for you: Core & Voice Incoming call popup overhaul InCall UX productivity overhaul (e.g. easier...

read more
Major Network Outage

Major Network Outage

NSL Service Update There is a major network outage affecting large parts of the UK telephone network, both mobile and landline. Gamma, Vodafone and BT are all reporting a major loss of service. We will post further information about the outage here as and when we...

read more
New 8×8 Virtual Office Update

New 8×8 Virtual Office Update

Whats new in the latest 8x8 update 8x8 have issued an update (Version 6.8.4 (7) published on 26/5/20) to their Virtual Office platform, we wanted to summarise the changes for you: Core & Voice Allow screening multiple calls that come in at the same time Support up...

read more
Advice on Engineer’s visits during the COVID-19 Pandemic

Advice on Engineer’s visits during the COVID-19 Pandemic

This week Openreach advised us that they would be restarting their engineer’s visits from the 18th May 2020. Whilst most of their work can be completed without entering a customer’s property there may be occasions when they need to enter a building to complete a job....

read more
New 119 Short Code

New 119 Short Code

UK network operators have been asked to create a new national short code - 119 - that will be used as a part of the NHS COVID-19 response. It is believed that the initial use of 119 will be to support the Government’s initiative relating to swabbing, and it may...

read more
Coronavirus Diary: Week ?

Coronavirus Diary: Week ?

Another week has passed or two... I think... Or more... I’m pretty sure it’s... Yes. A couple of weeks, (or so) have passed since I last wrote a blog. Though the days seem a little less defined than they used to. It is now clear from the news that the pandemic is not...

read more
Openreach Opening Communication Channels

Openreach Opening Communication Channels

We wanted to update you on the position with the Openreach customer service operation in light of the ongoing COVID-19 impacts.   Customer Service Contact update   We are pleased to advise you that at 1300hrs today, 15 April 2020, Openreach will be...

read more
Coronavirus Diary – Week 2

Coronavirus Diary – Week 2

26th March We are now a week on from the first post about the COVID-19 pandemic, and it is safe to say that over no 7-day period in the last 75 years have more restrictions, limitations or changes been made to everyday life in the UK. Last week the advice was...

read more
Openreach not accepting new orders till June

Openreach not accepting new orders till June

Update from Openreach: Update on our planning for the Coronavirus outbreak Last night (Monday 23 March 2020) the UK Government announced strict new curbs on life in the UK to tackle the spread of coronavirus. People now must stay at home except for shopping for...

read more
Openreach update on the impact of the curfew in India

Openreach update on the impact of the curfew in India

Please see below an update from Openreach regarding the impact of the curfew in India. Openreach Customer Services update at close of business 23 March 2020 This briefing is to update CPs on the impacts to Openreach desk based operations due to the continuation of the...

read more
Increasing business agility through remote working

Increasing business agility through remote working

More businesses are looking to provide their employees with flexible working policies; enabling the business to be more agile and resilient to extreme weather patterns and events like the coronavirus pandemic. Thanks to the ever-improving cloud-based solutions,...

read more
NSL Telecoms discussed in Wall St. article

NSL Telecoms discussed in Wall St. article

Wow! The title says it all, doesn’t it? During 8x8’s recent 3rd Quarter Financial Report, the leading integrated cloud communications platform provider announced a new strategic partnership with NSL. This in itself is great news, but for the partnership to be...

read more
World Travel Market Trade Show

World Travel Market Trade Show

The World Travel Market is a truly great trade show utilising the entire exhibition space at Excel with extensive sections for each continent and a technology area designated as Travel Forward where the NSL stand was located. Lasting for 3 full days, visitors from...

read more
Gartner Market Review

Gartner Market Review

Magic Quadrant for Unified Communications as a Service, Worldwide Published 10 October 2018 - ID G00342303 - 56 min read By Analysts Daniel O'Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai NguyenThe UC market is making a fundamental...

read more
Avaya follows NSL to UC SaaS

Avaya follows NSL to UC SaaS

When the major manufacture of telephone ‘tin’ partners with a major UC SaaS player to the value of $500m there can be no greater statement than that the future of voice, at least for the next chapter, is UC SaaS. Working within the voice communication market for over...

read more
Skip the SIP

Skip the SIP

While I am sure that everybody who is reading this is aware of the need to move away from ISDN, the challenge is where to. Over the years ISDN, whilst inflexible, has been stable and provides good service levels with established fault resolutions, that usually are...

read more
Who Owns your Telephone Numbers?

Who Owns your Telephone Numbers?

As the world of comms moves from traditional telephone suppliers, using major networks where the majority of providers are regulated with rules laid down by Ofcom, to a market where the number of providers is increasing dramatically and largely by non-voice...

read more
Where are your Telephone Numbers?

Where are your Telephone Numbers?

What should be an easy question is often far from easy, if not impossible, to answer as there is no national data base with the detail. No one really knows how many numbers are in use, billions, but exactly how many is not known. The only record is held by Ofcom,...

read more
More Telephone Numbers for London

More Telephone Numbers for London

October 2019 sees the launch of the new 020 ‘4’ range of telephone numbers; this is following ever growing demand for additional numbers in London. As always, numbers will only be allo-cated by Ofcom subject to justified demand. The 020 4 numbers are for the entire...

read more
NSL Partner Day

NSL Partner Day

NSL Telecoms has recently held a partner day focusing on the continual development of the comms market and the new opportunities that are generated. In particular these include; unified comms, inbound numbers and PCI ‘card holder not present’ transactions. Using our...

read more
NSL and the Telecoms Industry – A review

NSL and the Telecoms Industry – A review

NSL Telecoms, have stepped in to 2019 following a busy 2018, both in our own business but across the industry. As we embark on a new year, we have taken the opportunity to review the last 12 months and some of the major news from the sector. According to Tech Nation’s...

read more
Is the Omni Channel Dream Dwindling?

Is the Omni Channel Dream Dwindling?

Unified Communications and Omni technologies have been with us for a while and the feedback from contact centres that use them is not as joyous as the sellers of the technologies would like. Worse still is that it appears that the industries investing in these...

read more
NSL Telecoms at BIBA 2019

NSL Telecoms at BIBA 2019

NSL Telecoms set to exhibit at BIBA 2019 NSL Telecoms are delighted to announce we will be exhibiting at BIBA 2019 on the 15th and 16th May 2019. The British Insurance Brokers Association event is being held in Manchester Central and will see over 200 stands and...

read more
Friendly Fraud is Coming Our Way

Friendly Fraud is Coming Our Way

Friendly Fraud is coming to the UK Friendly fraud is an emerging trend in the USA which is also expected to affect the UK in the coming months. The action of carrying out ‘friendly fraud’ is theft and is considered a crime, punishable in court. It occurs when a...

read more
The 2025 ISDN Voice Switch Off

The 2025 ISDN Voice Switch Off

Openreach are leaving the voice market and ceasing to supply ISDN lines from 2025 as they move to an IP-based model of voice communication. Vodafone are also terminating ISDN lines (Cable and Wireless) with their existing network closing during February 2019. The...

read more
NSL Telecoms exhibit at IP Expo Europe 2018

NSL Telecoms exhibit at IP Expo Europe 2018

NSL Telecoms recently exhibited at IP EXPO Europe, taking the opportunity to explore the market, develop relationships and make new contacts. With access and insight into the latest technologies from some of the world’s most influential vendors and speakers, it was...

read more

Quick Links

Home
Portal Logins
Faults
Codes of Practice
Telephone Number Glossary
Glossary
Contact Us

Services

Voice and Data Connectivity
Reports & Statistics - Measure to Manage
Professional Services
Moving Office
Cost Centre Billing
DR Planning
Consultancy
ISDN Migration

Connect With Us

0345 678 6646

Quick Links

Home
Portal Logins
Faults
Codes of Practice
Telephone Number Glossary
Glossary
Contact Us

Services

Voice and Data Connectivity
Reports & Statistics - Measure to Manage
Professional Services
Moving Office
Cost Centre Billing
DR Planning
Consultancy
ISDN Migration

Connect With Us

0345 678 6646